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Technical support

Pre-sales and pre-tender

We can provide technical assistance with the design of data communications networks, UTMC solutions and journey time monitoring. We work with both public sector customers directly or their consultants and can assist with the identification of requirements and the development of specifications. We feel that the early establishment of a dialogue helps ensure that tender processes result in a solution which is achievable.

During implementation

Our main objective is the delivery of a working system within the specified programme and budget. Our project managers have a track record of successful project delivery and understand the importance of good (and frequent) communication with the Client during implementation. We often work closely with other suppliers and, as a consequence, have developed good working relationships at all levels.

After implementation

As the implementation phase reaches a conclusion and the Client assumes ownership of the system we move from the Supply phase into the Support phase. Where permissible we retain a secure remote link to every piece of equipment we deploy. This enables us to continuously monitor the equipment's operational status and undertake re-configuration and software upgrades remotely. We deliver support in several ways ranging from the simple 'return product for repair/replacement' to a full-service maintenance with periodic site visits arranged round a planned maintenance schedule.

Product returns

We record every fault report whether received by email or telephone. As part of our ISO9001 quality management system we analyse reported faults to see where improvements can be made. The evidence shows that almost all reported faults can be resolved without removing IDT-supplied equipment. Consequently we have a formal procedure which requires users to obtain a Returned Material Authorisation (RMA) from IDT prior to removing product from site. Please contact us for further details.

Integrated Design Techniques Ltd

Endurance House
Seventh Avenue
Team Valley
Tyne & Wear
NE11 0EF
United Kingdom

+44 (0) 191 491 0800


Registered in England No. 2113231


ISO9001 logo
ITS(UK) logo
Cyber Essentials logo
CCS logo
ISO9001 logo
ITS(UK) logo
Cyber Essentials logo
CCS logo

Integrated Design Techniques Limited

Endurance House, Seventh Avenue

Team Valley, Gateshead, NE11 0EF

United Kingdom

Registered in England No. 2113231

wwww.idtuk.com

+44 (0)191 491 0800

Integrated Design Techniques Limited

Endurance House, Seventh Avenue

Team Valley, Gateshead, NE11 0EF

United Kingdom

Registered in England No. 2113231

wwww.idtuk.com

+44 (0)191 491 0800


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